Some of the reasons why clients choose TIA:
- 36 years of end-user support experience – Delivering change management, documentation, and training solutions as demonstrated by our impressive record of satisfied clients.
- Proven methodology – Grounded in a multi-disciplinary approach with innovative best practices from information mapping, adult learning theory, cognitive psychology, human factors and web design and publishing. Click here to learn more about our methodology.
- Custom content - TIA’s client-centric solutions are customized to your business practices and are built on a platform for company-wide consistency.
- Materials accessed in 30 seconds or 3-clicks – Reduces your Help-Desk support costs and increases productivity by providing easy-to-use materials.
- World-class staff – Project Managers, Instructional Designers, Trainers, Technical Writers, Business Process Engineers, End-User Analysts, Web Designers, and Editors. Eighty-percent have advanced degrees, more than 18 years business experience, and PMI certification.
- Collaborative project management - TIA prides itself on our strong project management framework that includes documented processes, procedures, tools, and quality control that ensures effective communications with clients. We deliver on-time and on-budget projects.
- Appropriate alliances – TIA may not always know the answer but we are committed to knowing. We do this by partnering with companies that are leaders in their expertise areas and have the same values for customer care.