E-Business Suite Case Study
Name of Company: Forsythe Technology, Inc. (FTI)
Industry: IT Infrastructure Services including Professional Services and Financial Services
Company Overview: FTI is a leader in in Infrastructure services. FTI provides consulting and end-to-end solutions to help companies make smart IT investment decisions that deliver real results in the US and Canada.
ERP Version: Oracle EBS 11i to R12 upgrade
Training Strategies: eLearning
Training Applications Used: Oracle User Productivity Kit and Oracle UPK Knowledge Center
Translation Required: No
TIA Value Provided: TIA was hired to create online training for their Oracle EBS R12 upgrade from Oracle EBS 11i. UPK was the chosen tool for creating the eLearning. TIA and FTI worked together to create the UPK topics. TIA provided extensive UPK training for the FTI team, including; how to use UPK, using the agreed upon standard, templates, knowledge checks, assessments, and reviews of all FTI created UPK topics. TIA also developed UPK topics.
Knowledge Center was chosen as the LMS for FTI. All topics were published into Knowledge Center. Within Knowledge Center, Curriculum Knowledge Paths were created to provide a guided learning experience for FTI end users. Knowledge check questions were added at the end of each topic but scores were not tracked. Assessments were used at the end of a subject and the scores were tracked and reported. Daily reports were run from Knowledge Center to track progress, and scores and provided to each manager.
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