Technical writing, business writing and documentation
	Training solutions (from e-learning, instructor-led and blended approaches)
	Communication Plans and Programs
	Knowledge management and content architecture

TIA Delivers Innovation - Every solution TIA creates must meet their 30-second rule or 3-click rule – the user must be able to find the information they are looking for in 30 seconds or 3 clicks or less.

TIA Delivers Business Value - TIA’s focus is on reducing their client’s risk and providing these business objectives:

• Customer Service - TIA will lead the way by providing clients with the best resources available.
  
• Innovation - TIA will lead the way by innovating and adopting best practices in content development, delivery, and management.
  
• Business Value - TIA will lead the way by creating materials that support users on a real time basis and provide a return on investment (ROI).

Other common elements of TIA projects are professional project management, commitment to quality, and a proven methodology.

CREDENTIALS

TIA's outstanding credentials, dedicated responsiveness to clients' needs, and on-time delivery of quality work has brought us 70 to 80% repeat business for several years.

TIA's key credentials include:

• Dedicated responsiveness to clients' needs
• On-time delivery of quality work has brought us 70 to 80% repeat business for several years
• Established growing business, since 1980
• Certified Woman's Business Enterprise
• Experience with diverse clients, locally, nationally, and internationally
• Audited quality system that follows the Malcolm Baldrige Award Criteria