Organizational Change Management

TIA change management efforts define and achieve performance metrics targets, ensuring your Return on Investment (ROI), and mapping to quality or industry benchmarks. The collaborative, cross-functional methods TIA employs ensures your organization understands, owns, and embraces the change. Services include:

• Best Practices/Software Selection - We research the best practices in the specified field and bring those to the table for your review. Software selections include Learning Management Systems (LMS), Document Management Systems, and Authoring Tools.
• Custom Business Process Design - TIA's strength is mapping business processes. We work with you to design the optimal business processes that best fits your business goal and objectives. The deliverable maps showcase information architectures as well as workflow and relationships with data.
• Change Management & Communication - Preparing stakeholders for change, measuring resistance, and creating messages are vital to preparing your organization for change. Communication programs include diverse media such as meetings, posters, emails, voicemail, newsletters, portals, social networking, and multimedia presentations.

Why is Change Management important?

Unfortunately, the statistics for successful projects are grim. Only 20 to 30% of all re-engineering projects succeed, 23% of mergers and acquisitions make back their costs, 9% of major software development applications in large organizations are worth the cost, and 31% of major software implementations get cancelled before completion and 53% result in cost overruns.

The purpose of change of Change Management is to reduce the risk of project failure and to increase the likelihood of project success so that performance may be optimized. A professionally prepared change management program provides the following benefits:

• Identify the clear and accurate desirable outcomes.
• Achieve a shared vision across the organization.
• Ensure the capture of a process framework - from current state to future state process flows including task-level details.
• Identify and capture key success metrics for ROI, quality, and benchmarking.
• Ensure an effective and organization-appropriate communications plan so all major stakeholders and project participants are aware of the change effort and their part in it.
• Name the Change - using a complete roadmap to ensure effective steps are taken to minimize negative impacts, decrease resistance, and increase project acceptance and success.
• Reduce implementation risks; and
• Provide ongoing performance support including easy-to-use reference materials and complete training solutions to support your end users after the change.

TIA Change Management Deliverables:

A typical Change Management solution for TIA includes a full suite of high quality deliverables, such as:

• Situational Analysis and Problem Definition
• Best Practices and Benchmarking
• Metrics that Matter
• Current and Future State Business Process Maps
• Project Documentation
• Change Management Tools and Techniques
• Communication Plans