Needs Analysis

TIA recommends completing a Needs Analysis initially for complex projects - this stage allows TIA to determine and recommend the best training program and end-user support solution based on the client Project needs. The following objectives are met during the Needs Analysis:

• An assessment of the employees’ current knowledge of applications, business processes, and procedures.
• An assessment of how change is normally implemented through out the organization.
• A roadmap and plan for creating or enhancing an End-User Support Program that includes training and on-going reference materials.

TIA can help identify what End-User Support Program you need.

TIA identifies the content that needs to be developed and determines the best way to present that content to your audiences. Having the right information in 30 Seconds or 3 Clicks, employees and customers turn information into knowledge, and that knowledge becomes your competitive advantage.

How does TIA identify what you need?

TIA conducts a Needs Analysis, using our proven Methodology to determine your end-user support requirements, and the most effective way to deliver the information to your end-users. TIA gathers information on the technical, procedural, and cultural requirements of your organization. TIA also evaluates your existing content for accuracy, effectiveness, format, organization, and presentation. The outcome is an interdisciplinary analysis and classification of your users, a content architecture and development plan, and prototypes of the suggested end-user program materials.

TIA's Needs Analysis Deliverable:

TIA's Needs Analysis assessment deliverables provide clients with a clear and concise roadmap for training and support success, consistent with your goals. A report and briefing is provided and includes:

• An identification of the all the end-users and their roles.
• An assessment of all the existing materials and client-owned software and IT infrastructure to support the end-user solution.
• A summary of the key business processes and end-user task identification - this leads to a content architecture – essentially mapping the client roles to their information requirements.
• An assessment of the best and most cost-effective software tools and online delivery systems to support the client's training or documentation platform. The goal is to optimize the tools the client already has, and provide an easy to maintain solution.
• A prototype of the materials to showcase the design and look of the suggested End-User Support Program solution.
• A roadmap and plan for creating the End-User Support Program, including a cost estimate and resource schedule to meet your deadlines.