|
TIA is a recognized leader in the design and development of custom documentation both in its content and its publication. We improve end-user performance and further our client's business objectives by providing easy to access, complete, and concise documentation in a timely manner. TIA's technical writing, business writing, and end-user documentation reflects both your requirements and your audiences' needs.
Documentation deliverables include:
- Online Documentation/Reference - Detailed reference materials, online help systems, and online document portals for staff to support themselves.
- Operating or User Guides - Operational and system-based work instructions to support day-to-day staff processes.
- Policy, Procedure, and Process Materials - Enables staff to be more efficient in the use and understanding of your guidelines and business rules.
- Quick Reference Tools/Job Aids - Concise tools for performing job-specific tasks. Designed in a user-friendly shape and format such as laminated cards, wallet size, posters, and mouse pads.
Why clients choose TIA's Documentation Services:
- We can provide content in many different forms. Examples include: “paper” documentation including MS Word files, online documentation including PDF and HTML files, online help systems, documentation portals, and intranet document libraries.
- Using our Methodology, we collect a maximum amount of information with a minimal impact on your time. We’ll work closely with your SMEs to ensure the documentation is accurate and that it contains all of the information necessary to meet your objectives.
- We know that employees need information quickly, just-in-time to do their jobs. TIA designs your documentation deliverables to meet our 30 Seconds or 3 Clicks rule, the user must be able to find information they are looking for in 30 seconds or less. This ensures employee productivity by providing streamlined documentation.
- By using generic content from TIA's libraries, and providing experienced writers, we can consistently produce high-quality content rapidly.
Why is Documentation so important?
The goal of good documentation is to preserve knowledge and provide these benefits:
- Risk mitigation - Investing in documentation is analogous to taking out an insurance policy. Passing audits and ensuring compliance requires good documentation.
- Quality control and reduce task errors - Documenting work procedures helps eliminate errors in the work place. Additionally, documentation can speed up new employee effectiveness.
- Company wide consistency - Documentation can ensure repeatable and best-practice processes for your organization.
Documentation Materials:
- User Guides and Work Instructions
- Quick Reference Tools / Job Aids
- Business Policies
- Operating Procedures
- Online Help
- Web Portals
- Document Libraries
- Process Guides
- Translations - TIA provides translated materials that integrate diverse global procedures with local variations and be designed using Simplified English for easy translation.
Documentation Software and Tools:
- ERP Suites: Oracle e-Business suite, JD Edwards World and Enterprise One, PeopleSoft, SAP
- Authoring Tools: Travantis Lectora, Adobe Flash, Adobe Dreamweaver, Adobe RoboHelp
- Publishing Tools: MS Word, Adobe FrameMaker, Adobe InDesign, Adobe Acrobat, Oracle Tutor
- Collaboration Tools: WebEx, Go-To-Meeting, Adobe Connect, SharePoint, Oracle Beehive,
MS Project
- Graphics Tools: Adobe PhotoShop, Adobe Illustrator, Adobe Fireworks, Snag It, Jing
- Social Networking: Facebook, Twitter, Linked In, You Tube
- Miscellaneous Business Tools: MS Visio, MS PowerPoint, Articulate
|
