Services

TIA's success is based upon our 3 pillars of services that cover a complete end-user experience:

Training Services

TIA develops powerful, interesting, and relevant training events. Choosing TIA's training will eliminate those bad training classes you have attended in the past. Our custom training solutions ensure your employees gain the knowledge, have experiential exercises, and achieve the leaning objectives from the following:

• Instructor-led Training - Classroom materials with Instructor Guide, Student workbooks, demos and exercises, good for complex content.
• Web-based Training - Self-contained online training for linear content. Good for navigation and annual compliance.
• Simulations - View movie-like transactions and practice a job-related interaction in a simulated system environment, such as with UPK.

For more information on TIA's Training Services, click here.

Documentation Services

TIA is a recognized leader in the design and development of custom documentation both in its content and its publication. We improve end-user performance and further our client's business objectives by providing easy to access, complete, and concise documentation in a timely manner. The following documentation deliverables reflect both your requirements and your audiences' needs:

• Online Documentation/Reference - Detailed reference materials, online help systems, and online document portals for staff to support themselves.
• Operating or User Guides - Operational and system-based work instructions to support day-to-day staff processes.
• Policy, Procedure, and Process Materials - Enables staff to be more efficient in the use and understanding of your guidelines and business rules.
  
• Quick Reference Tools/Job Aids - Concise tools for performing job-specific tasks. Designed in a user-friendly shape and format such as laminated cards, wallet size, posters, and mouse pads.

For more information on TIA's Documentation Services, click here.

Change Management Services

TIA change management efforts define and achieve performance metrics targets, ensuring your Return on Investment (ROI), and mapping to quality or industry benchmarks. The collaborative, cross-functional methods TIA employs ensures your organization understands, owns, and embraces the change. Services include:

• Best Practices/Software Selection - We research the best practices in the specified field and bring those to the table for your review. Software selections include Learning Management Systems (LMS), Document Management Systems, and Authoring Tools.
• Custom Business Process Design - TIA's strength is mapping business processes. We will work with you to design the optimal business processes that best fits your business goal and objectives. The deliverable maps showcase information architectures as well as workflow and relationships with data.
• Change Management & Communication - Preparing stakeholders for change, measuring resistance, and creating messages are vital to preparing your organization for change. Communication programs include diverse media such as meetings, posters, emails, voicemail, newsletters, portals, and multimedia presentations.

For more information on TIA's Change Management Services, click here.

Needs Analysis

TIA recommends completing a Needs Analysis initially for complex projects - this stage allows TIA to determine and recommend the best training program and end-user support solution based on the client Project needs. The following objectives are met during the Needs Analysis:

• An assessment of the employees’ current knowledge of applications, business processes, and procedures.
• An assessment of how change is normally implemented through out the organization.
• A roadmap and plan for creating or enhancing an End-User Support Program that includes training and on-going reference materials.

For more information on TIA's Needs Analysis Services, click here.