TIA’s methodology is the cornerstone of our approach to create quality materials. The principles of TIA's methodology are founded on the following significant fields of research:

  • How people access and process information in the workplace;
  • How adults learn new information, new ideas, skills, or procedures; and
  • How human factors encompass and drive design decisions that work for the intended information users with the best results.

A graphical representation of TIA’s methodology and project flow is shown below.

The methodology includes such elements as:

  • Analyzing the scope of the project to ensure factual information is used rather than assumptions;
  • Identifying the skills, experience, attitudes, and needs of the information users;
  • Understanding the physical and psychological factors affecting the users;
  • Identifying the information necessary to achieve the project goals;
  • Defining the specific materials to be created and the purpose those materials serve; and
  • Developing the specifications for the visual appearance and style used for the materials.
  • Providing knowledge transfer training to your team.

These combined elements ensure that all materials for the project are of high quality, that they meet the intended purpose, and that they are completed and delivered on time. TIA’s primary expertise is information requirements analysis leading to development of effective information materials. TIA staff members are not just writers and editors; they are trained technical communication and instructional design professionals. For every project, TIA efficiently identifies the purpose and goals of the project; develops profiles of the users of the information; identifies other factors impacting the materials and their use; identifies the specific information requirements; and then designs and develops the information materials.

How Does TIA Work?

TIA starts by assessing the requirements of you and your audience. Then we develop a prototype so that you can get an idea of the look and feel of the end result. Pending your approval, the TIA team embarks on an iterative content development process in which we leverage existing materials and work with your subject matter experts to develop content using our proven methodology. Our experienced writers and editors ensure that the content is well-written and well-organized. Your subject matter experts participate in reviewing the material to ensure its accuracy and completeness. Final delivery occurs pending your signoff that you are satisfied with the result.

TIA's Project Tools for Clients

Typical project tools we use to communicate during our projects include the following:

  • Communications Plan – TIA and the project sponsor will determine at the beginning of the project how frequently the teams will meet to review the project status. Also we provide a contact list of all project team members, their roles and contact information. TIA schedules, facilitates and provides meeting notes as necessary from those meetings.
  • Project Dashboards - TIA provides complete project documentation for each project and for the contract as a whole. Project Dashboards are distributed as requested by the client. The dashboards describe the current project status in a 1-page layout, including the tasks completed, the scheduled tasks, the deliverables schedule, agreements, issues, and tracks the percent complete.
  • Deliverable Memos - TIA includes a comprehensive, standardized delivery memo with every deliverable. The memo provides a cross-reference with the dashboard reports on the actual project deliverables.
  • Sign-Off Sheets – TIA uses sign-off sheets at critical project milestones to ensure the client is accepting the work completed to date and is comfortable with the next steps to reach the next deliverable. This ensures there are no surprises throughout the project and that the deliverables are being confirmed and approved along the way.
  • Table Top Reviews – After the client reviews specific deliverables, TIA recommends conducting a tabletop review session, these are face-to-face meetings to collect input and feedback and ensure that all design and content decisions are documented and confirmed. Typically these occur after your review of the major milestones, such as the Prototype, 1st Draft, and 2nd Draft.