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STANDARDS
DOCUMENTATION PROCESS
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When TIA is engaged to help a company document
their standards, the following activities take place:
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Identification of Documentation
Requirements - This includes a documentation
inventory, needs assessment, and gap analysis. This activity
looks at what currently is in place and working, and
what needs to be developed.
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Design of Effective Documentation
and Training Materials - Design looks at media,
format, style, content, distribution, and maintenance criteria
that will meet ISO, industry, and organizational requirements. |
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Develop and Produce Documentation
and Training Materials - Although it is critical
that your employees have ownership of their procedural
information, there are more effective ways of accomplishing
that then having them write it. TIA’s interactive
process involves your employees in the subject areas
that they know. TIA takes care of the professional tasks
related to the actual documentation design and development.
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Design and Develop Document
Control System - This is a critical aspect of
various standards. TIA can design a system or work with
your information systems staff to incorporate or update
document control with your existing systems.
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Design and Develop the Training
Program - TIA can coordinate the documentation
and training materials to save costly development time
and redundancy. TIA also can design and develop training
materials including self-paced training, instructor-led
training, or computer based training (CBTs). |
TIA develops customized documentation that
help your staff understand the procedures and processes they need
to follow in order to comply with the following industry standards:
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ISO
STANDARDS |
TIA can document the procedures your staff
needs to follow in order to pass ISO certification. Below are
areas that TIA has documented for companies to meet ISO compliance:
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ISO 9000 focusing on "quality
management". This means what the organization
does to fulfil:
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- the customer's quality requirements,
and
- applicable regulatory requirements, while aiming to
- enhance customer satisfaction, and
- achieve continual improvement of its performance in pursuit
of these objectives.
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ISO 14000 focusing on "environmental
management". This means what the organization does to:
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- minimize harmful effects on the environment caused by its
activities, and to
- achieve continual improvement of its environmental performance.
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In response to meeting these requirements,
TIA has developed materials and is familiar with the technical
documentation standards within
the ISO Compliance.
ADA Section 508c Standards
Some of the criteria TIA follows when
creating your online materials are:
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A text equivalent for every non-text element
shall be provided (e.g., via "alt", "longdesc",
or in element content). |
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Equivalent alternatives for any multimedia
presentation shall be synchronized with the presentation. |
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Web pages shall be designed so that
all information conveyed with color is also available without
color, for example from context or markup. |
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Documents shall be organized so they
are readable without requiring an associated style sheet. |
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Redundant text links shall be provided
for each active region of a server-side image map. |
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Client-side image maps shall be provided
instead of server-side image maps except where the regions cannot
be defined with an available geometric shape. |
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Row and column headers shall be identified
for data tables. |
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Markup shall be used to associate data
cells and header cells for data tables that have two or more
logical levels of row or column headers. |
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Pages shall be designed to avoid causing
the screen to flicker with a frequency greater than 2 Hz and
lower than 55 Hz. |
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A text-only page, with equivalent information
or functionality, shall be provided to make a web site comply
with the provisions of this part, when compliance cannot be
accomplished in any other way. The content of the text-only
page shall be updated whenever the primary page changes. |
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When pages utilize scripting languages
to display content, or to create interface elements, the information
provided by the script shall be identified with functional text
that can be read by Assistive Technology. |
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When a web page requires that an applet,
plug-in or other application be present on the client system
to interpret page content, the page must provide a link to a
plug-in or applet that complies with §1194.21(a) through
(l). |
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When electronic forms are designed to
be completed on-line, the form shall allow people using Assistive
Technology to access the information, field elements, and functionality
required for completion and submission of the form, including
all directions and cues. |
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A method shall be provided that permits
users to skip repetitive navigation links. |
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When a timed response is required,
the user shall be alerted and given sufficient time to indicate
more time is required.
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