TIA is a recognized leader in the design and development of custom documentation both in its content and its publication. We improve end-user performance and further our client's business objectives by providing agile, complete, and concise documentation in a timely manner. Our documentation reflects both the your requirements and your audiences' needs.

	We can provide content in many different forms, depending on your needs. Examples include: “paper” documentation including Microsoft Word files, online documentation including PDF and HTML files, online help systems, documentation portals, and “smart” documentation-training hybrid systems.
	Our active analysis methodology means that we collect a maximum amount of information with a minimal impact on your time. We’ll work closely with your SMEs to ensure our documentation is accurate and that it contains all of the information necessary to meet the your objectives for the document.
	Although complete, our documentation is streamlined to increase its usability. Our internal quality tools and process ensure the documentation contains everything you need and nothing you do not.
	By using time-management techniques, streamlining the documentation, and providing experienced writers, we can consistently produce high-quality content rapidly. Our clients leverage our efficiency to either acquire their documentation solutions quickly or to realize a more robust product within their timeframe.

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WHY IS DOCUMENTATION SO IMPORTANT?

Overall, one can divide technical documentation into two categories: internal and external.

The goal (and implicit value) of internal documentation — documentation intended for your employees — is to preserve knowledge. Specifically, its values are:

	Risk mitigation
	Knowledge is an intangible asset, and therefore often undervalued and overlooked. As long as information remains undocumented, you are at risk of losing that asset. Investing in documentation is analogous to taking out an insurance policy. Compare the time required to record the knowledge while your subject matter expert is available with the time required to “rediscover” the missing knowledge and respond to the impact of its absence.
	Reduced time on task, reduced task errors, quality control
	Especially for infrequently recurring tasks (such as those that occur annually), documenting them speeds task execution and mitigates risk by helping to reduce errors in the process. Additionally, documentation helps ensure that tasks are executed in the same way, no matter how infrequently they occur.
	Reduced time off task
	Documentation is a useful aid for getting a new-hire up-to-speed. It is also useful as a reference for experienced employees. In both cases, documentation can reduce the amount of time an employee spends trying to figure out how to perform a task. It also can reduce the impact on other employees—if an employee can look up a task easily, then he or she is less likely to interrupt a co-worker for help. Measure this value in terms of increased productivity.

The primary goals of external documentation—documentation intended for your customers—are to increase customer satisfaction and to decrease customer support requirements. Its value can be measured with customer surveys and call center metrics.

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HOW DOES TIA WORK?

TIA starts by assessing the requirements of you and your audience. Then we develop a prototype so that you can get an idea of the look and feel of the end result. Pending your approval, the TIA team embarks on an iterative content development process in which we leverage existing materials and work with your subject mater experts to develop content using our proven methodology. Our experienced writers and editors ensure that the content is well-written and well-organized. Your subject matter experts participate in reviewing the material to ensure its accuracy and completeness. Final delivery occurs pending your signoff that you are satisfied with the result.

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WHY CHOOSE TIA?

	Over 25 years of software documentation and training experience.
	Reduces Help Desk support costs
	Speeds up new employee effectiveness
	Lowers new employee start up costs
	Helps ensure bad data isn’t put in the system
	Provides a platform for company-wide consistency
	Enhances the enterprise application ROI

Productive and high-quality work is the goal of most organizations. Following established procedures is a critical strategy for achieving this critical goal.

TIA determines the best design for your documentation so that the appropriate users can understand and will actually use the materials. TIA coordinates procedures documentation with the job to be done, providing a logical context for the information.

Automation, globalization, and reorganizations based on mergers and acquisitions are some of the primary factors impacting operational procedures today. Documentation often must include information on software, process controller, and robotic use; complex equipment use; quality system and control procedures; and compliance requirements. Plus, it must integrate diverse global procedures with local variations and be designed for easy translation.

	Types of Documentation
	Policies, procedures, standards, and specifications
	Work instructions
	Job aids
	Standard operating procedures (SOPs)
	Manufacturing operating procedures (MOPs)
	Change order procedures
	Technical design and systems administration
	Additional Service
	Translations
	Content management and control

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