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Here are some of the reasons why Clients choose TIA:
- 30 years of end-user support experience – Delivering change management, documentation, and training solutions as demonstrated by our impressive record of satisfied clients.
- Proven methodology – Grounded in a multi-disciplinary approach with innovative best practices from information mapping, adult learning theory, cognitive psychology, human factors and web design and publishing.
- Custom content - TIA’s client-centric solutions are customized to your business practices and are built on a platform for company-wide consistency.
- Materials accessed in 30 seconds or 3-clicks – Reduces your Help-Desk support costs and increases productivity by providing easy-to-use materials.
- World-class staff – Project Managers, Instructional Designers, Trainers, Technical Writers, Business Process Engineers, Web Designers, and Editors. Eighty-percent have advanced degrees, more than 18 years business experience, and PMI certification.
- Collaborative project management - TIA prides itself on our strong project management framework that includes documented processes, procedures, tools, and quality control that ensures effective communications with clients. We deliver on-time and on-budget projects.
- Appropriate alliances – TIA may not always know the answer but we are committed to knowing. We do this by partnering with companies that are leaders in their expertise areas and have the same values for customer care.
For 30 years, TIA has been a leader in providing these custom content services:
- Technical Writing, Business Writing and Documentation (to learn more, click here)
- Training solutions including e-Learning, Instructor-led and Blended approaches (to learn more, click here)
- Communication Plans and Programs (to learn more, click here)
- Business Process Mapping (to learn more, click here)
TIA Delivers Innovation - Every solution TIA creates must meet their 30-second or 3-click rule – the user must be able to find the information they are looking for in 30 seconds or 3 clicks or less. TIA leads the way by innovating and adopting best practices in content development, delivery, and management.
TIA Delivers Business Value - TIA’s focus is on creating materials that support users on a real time basis and provide a return on investment (ROI) that reduces our client's risks and meets their business objectives.
TIA Delivers Customer Satisfaction - TIA's dedicated responsiveness to clients' needs, commitment to customer care, and on-time delivery of quality work has brought us 90% repeat business.
Other common elements of TIA projects are professional project management, commitment to quality, and a proven Methodology.
TIA's Credentials:
- Established growing business, for 30 years
- Certified Woman's Business Enterprise
- Experience with diverse industries, Oil and Gas, Manufacturing, Food and Beverage, Pharmaceutical / Medical, High-Tech, Finance, Government, and Not-For-Profit.
- Aligned with Partner Companies that are leaders in their expertise areas and have the same values for customer care.
- Experience with a variety of business tools, and leveraging our client's software.
TIA's Toolset:
- ERP Suites: Oracle e-Business suite, JD Edwards World and Enterprise One, PeopleSoft, SAP
- Simulation Tools: Adobe Captivate, Oracle UPK, RWD Info Pak/uPerform, datango
- Authoring Tools: Travantis Lectora, Adobe Flash, Adobe Dreamweaver, Adobe RoboHelp
- Publishing Tools: MS Word, Adobe FrameMaker, Adobe InDesign, Adobe Acrobat, Oracle Tutor
- Collaboration Tools: WebEx, Go-To-Meeting, Adobe Connect, SharePoint, Oracle Beehive,
MS Project
- LMS Tools: Generation 21, Plateau, GeoLearning, Total Training Networks (TTN), Saba, Docent
- Graphics Tools: Adobe PhotoShop, Adobe Illustrator, Adobe Fireworks, Snag It, Jing
- Audio Tools : Adobe SoundBooth, Adobe Garage Band, Adobe Captivate, Travantis Lectora
- Social Networking: Facebook, Twitter, Linked In, You Tube
- Miscellaneous Business Tools: MS Visio, MS PowerPoint, Articulate
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